Frequently asked questions & answers

The fine print. Also important among friends.

Our reception is open daily from 8:00 to 19:00 - you can reach us on +43 5226 2280. For your personal holiday offer please fill in the request form . If you have already booked and have questions about your booking, please email us at info@alpenschloessl.at - otherwise we will gladly call you back.

FROM WHEN / WHEN DOES THE APARTMENT / ROOM AVAILABLE?
The apartments and the rooms are available from 3.00 pm on the day of arrival . Please contact us by phone or email if you arrive after 18:00 on the day of arrival.
On the day of departure the apartments / rooms are available until 11.00 o'clock .

IS THE FINAL CLEANING FEE AND LOCAL TAXES IN THE DAILY PRICE CONTAINED?
We kindly ask you to note that the obligatory final cleaning fee (once in the apartment) of € 40, - and the local tax of € 2,80 per person / per night (from 15 years) are not included in the daily price and are payable locally settle.

HOW CAN I COMPARE MY INVOICE?
We kindly ask you to settle your bill in cash or in advance by bank transfer or by Visa / Mastercard directly at the time of booking . On site we do NOT accept credit cards, only cash payment possible!

Raiffeisenbank Neustift
Roland Pfurtscheller GmbH
Account: 23 408
Bank Code: 36285
IBAN: AT 7936 285 000 000 23 408
BIC: RZTIAT 222 85

WHAT DOES IT MEAN WITH PARKING SPACES?
We have free parking in front of the house.

WHAT IF IF I MUST CANCEL?
Up to 42 days before arrival you can cancel free of charge. If canceled in the 42 days prior to arrival, you will pay 30% of the total price.

Please note that in case of cancellation, modification or no show, the full amount of the reservation will be charged if you have opted for "no money back" offers. In case of no-show you pay an amount equal to the total price.

ARE DOGS ALLOWED?
Can only be taken by prior arrangement. We are happy to inform you about costs and conditions.

WHAT SERVICES ARE INCLUDED IN THE DAILY RATE?
Enjoy daily between 16.00 -19.00 o'clock the sauna area with a Finnish sauna, a steam bath, an infrared cabin, bucket and experience shower, fountain with fresh spring water and beautiful relaxation area with loungers to relax.
The apartments are well equipped. Bed linen and towels are available in the apartments, as well as single and twin rooms.

WHERE DO I GET MY STUBAI CARD IN SUMMER / AUTUMN?
The Stubai Card is available in the offices of the Tourist Office and the 4 cable cars for € 68,00 per adult and € 34,00 for children (up to 14 years). (Prices are valid from 25.05.2019 to 03.11.2019 - last sales day 30.10.2019)

This includes the following services and is available on 5 of 7 consecutive days:
  • Free use of the 4 mountain railways in the Stubai Valley (Stubai Gletscherbahn, Serlesbahnen, Schlick 2000, Elferbahnen): 1 round trip per day per train (no transport with ski equipment)
  • free travel on the buses of the Innsbruck public transport company between Mutterberg and Innsbruck
  • free travel on the Stubaitalbahn Fulpmes-Innsbruck-Fulpmes
  • One entrance per week for 3 hours in the new adventure pool StuBay
  • free use of the indoor swimming pool Neustift
  • Free use of the Miederer Schwimmbad'l
  • 1 ride on the summer toboggan run Mieders per week

HOW IS THE LOCATION OF THE APARTMENT HOUSE?
In a particularly central yet quiet location, the comfortable, spacious and tastefully furnished apartments and single rooms are located in the Alpenschlössl. From there it is possible to reach the center of Neustift only 3 minutes on foot.
There are the ski & hiking bus stops, ski rentals & ski schools, supermarkets, bakeries, numerous restaurants and shopping.

Only a few steps away is the valley station of the eleven lift Neustift which is ideal for skiing, tobogganing and in summer and in winter as a starting point for numerous hikes. The Stubai Glacier can be reached in 30 minutes by free ski bus (they leave every quarter of an hour, the bus stop is 4 minutes walk from the house)
There is a paragliding school next to the house (open all year).
Access to the cross-country ski trail in the immediate vicinity.

LATE ARRIVAL, WHAT TO NOTE?
If you arrive after 19.00 clock, please give us a short notice by phone and we will inform you about further and put you the key with the registration form (which we would ask you to fill us) on.

IS THERE IN THE HOUSE WIFI / INTERNET?

Yes, free of charge in the entire area!

NO SMOKING - SMOKERS?
We would like to point out that all of our rooms / apartments are non-smoking and smoking is not allowed in the entire house interior.

BOOKING INFORMATION:
  • Slight deviations from the room plans & room photos are possible.
  • Any input errors and price changes are reserved.

IS THERE A FREE ARRIVAL OPPORTUNITY FROM INNSBRUCK?

Yes, the Tourist Board Stubai Tirol provides for your arrival and departure to / from the Stubai Valley to / from Innsbruck a check-in and check-out voucher for a one-time free use of the bus line 590 (Bus Stubai) or the Stubaitalbahn. You can create the voucher under the following link: https://www.stubai.at/info-service/kostenlose-anreise/